Top Content Week 18
Updated: May 1, 2020
COVID-19 continues to shape how we work and function, creating a new reality and the next normal. Here are our top articles of Week 18.
To Build an Agile Team, Commit to Organizational Stability
By Robert B. Kaiser and Elaine Pulakos | Harvard Business Review | 8 min
"A foundation of organizational stability is what provides people with a sense of confidence, security, and optimism during times of disruptive change in the workplace, which, in turn, allows them to keep calm, act rationally, and adapt effectively as the situation evolves. With that in mind, we’ve devised seven evidence-based practices that leaders can use to build a stable foundation during the current crisis." Read the full article here
Leadership | Organizations| Business
The future is not what it used to be: Thoughts on the shape of the next normal
By Kevin Sneader and Shubham Singhal | McKinsey| 13 min
“For some organizations, near-term survival is the only agenda item. Others are peering through the fog of uncertainty, thinking about how to position themselves once the crisis has passed and things return to normal. The question is, ‘What will normal look like?’ While no one can say how long the crisis will last, what we find on the other side will not look like the normal of recent years.” Read the full article here
Future of work | Economy |Business | COVID-19
The climate and COVID-19: a convergence of crises
By Emily Kirsch | World Economic Forum | 5 min
"Some have written about the 'silver lining' of coronavirus, arguing that the current drop in emissions and air pollution should be celebrated - but this drop is a direct function of the halting of economic and social activities, and does not represent the liveable future that we need to build. Suggesting that short-term coronavirus-related emissions reductions are “good for climate change” sends a false message that human thriving and economic activity are incompatible with reducing emissions." Read the full article here
Energy | Economy | Climate | COVID-19
Adapting customer experience in the time of coronavirus
By Rachel Diebner, Elizabeth Silliman, Kelly Ungerman, and Maxence Vancauwenberghe | McKinsey | 12 min
"Now is also the time for customer experience (CX) leaders to position themselves at the forefront of the longer-term shifts in consumer behavior that result from this crisis. Keeping a real-time pulse on changing customer preferences and rapidly innovating to redesign journeys that matter to a very different context will be key." Read the full article here
Customer experience | E-commerce | Business | COVID-19
To Take Care of Others, Start by Taking Care of Yourself
By Whitney Johnson and Amy Humble | Harvard Business Review | 6 min
"As physical distancing continues, we need to make sure that we help alleviate the isolation, loneliness, depression, anxiety, and other mental health impacts that will result, driving a potentially system-overwhelming curve of their own. And now is the time to head off this second crisis." Read the full article here
Organizations | Employee wellbeing | Mental health
20 questions to ask instead of “How are you doing right now?”
By Elizabeth Weingarten | Quartz at Work | 4 min
"When we keep asking the same question, or no questions at all, we lose out on a chance for deeper connections with our conversation partners, who also happen to be the people we care most about. We are tricked into believing we know how they’re feeling or what they’re thinking when we haven’t even scratched the surface." Read the full article here
Relationships | Mental health | Emotional intelligence
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